Shipping policy

Thank you for shopping with us! We strive to ensure a smooth and seamless shipping experience. Please review our shipping policy to understand our process, delivery times, and costs.

Shipping Locations

If your shipping location is not listed, please contact us to inquire about international shipping options.

Processing Time

Orders are typically processed Monday-Friday excluding weekends and holidays. You will receive an email notification once your order has shipped.

Shipping Methods and Rates

We offer several shipping options to suit your needs

Please note that delivery times are estimates and may vary depending on the destination and shipping carrier.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package using the tracking link provided.

Shipping Delays

While we make every effort to ensure timely delivery, please be aware that shipping delays may occur due to factors such as weather, holidays, or carrier-related issues. We are not responsible for delays caused by third-party carriers.

International Shipping

For international orders, please note that customs duties and taxes may apply, and these are the responsibility of the customer. Delivery times for international orders can vary depending on the destination country.

Shipping Restrictions

Certain items may be restricted from shipping to certain areas due to local regulations or carrier restrictions. We will notify you if your order is affected.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team at support@addendumhair.com as soon as possible. We will assist in resolving the issue with the carrier and, if necessary, arrange for a replacement or refund.

Return & Exchange Policy

For information about returns and exchanges, please refer to our Return Policy Page.