Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Original shipping fees are non-refundable, and all approved returns are subject to a 20% restocking fee.

To start a return, you can contact us at info@addendumhair.com. Please note that returns will need to be sent to the following address:

ADDENDUM HAIR
5965 VILLAGE WAY STE E105-104
SAN DIEGO, CA 92130

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@addendumhair.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return:

• Clip-in Hair Products: All clip-in hair products are final sale once opened and cannot be returned or exchanged.
• Clip-in Swatch Samples: All clip-in swatch samples are final sale and non-returnable.
• Hair: All hair products are final sale once opened and cannot be returned or exchanged. Any eligible hair returns must be returned in their original packaging, in the same order they were received, and properly wrapped as originally packaged.
• Final Sale Items: All final sale and clearance items are non-returnable.
• Gift Cards: Gift cards are non-refundable and non-returnable.

Please review your purchase carefully before ordering, as we cannot accept returns on the items listed above.

If you have questions or concerns about a specific item, please contact us at info@addendumhair.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note that final sale items are not eligible for exchanges.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@addendumhair.com.